Refund Policy
Refund, cancellation, and rescheduling terms for Focus Online financial audit engagements on expense reporting applications.
Scope
This policy applies to professional audit engagements offered by Focus Online, including Expense Reporting Application Audit, Policy & Controls Review, Sample Testing & Exception Analysis, and Pre-Audit Readiness Assessment. It does not cover products, software licences, or physical goods — we do not sell those.
Deposit and fee letters
A scheduling deposit (typically 30% of the quoted fee) reserves fieldwork dates. The balance is invoiced on delivery of the final report or agreed deliverable. Fees become binding when you accept a fee letter or engagement letter.
Full refund eligibility
A full refund of amounts paid is available if:
- Focus Online cancels the engagement for reasons within our control before fieldwork begins; or
- You cancel in writing at least 10 business days before the agreed kickoff date and no substantive document review has started.
Partial refunds
If you cancel fewer than 10 business days before kickoff, or after document intake has begun, we may retain the deposit to cover preparation already performed and refund any unused balance of amounts paid. If fieldwork has started, fees for completed stages (intake, sampling, testing days already worked) remain payable; unused future stages may be refunded proportionally.
Non-refundable items
- Fees for work already completed and delivered (for example, a readiness memo already issued)
- Third-party room rental or courier costs incurred with your prior approval
- Time spent waiting on delayed document access when a reserved on-site day could not be reused
Rescheduling
You may request one reschedule of the fieldwork window at no charge if notice arrives at least 7 business days before kickoff. Later reschedules may incur a rebooking fee of up to 10% of the engagement fee. No-shows on agreed on-site days are billed as worked days.
Work already started
Once sampling or testing begins, cancellation stops further work, but stages completed remain chargeable. Deliverables produced up to the stop date remain yours after outstanding invoices are settled.
Refund process and timing
Email refund or cancellation requests to hello@focus-online.digital with your engagement reference. We confirm eligibility within 5 business days. Approved refunds are returned by the original payment method within 14 business days of approval, or by bank transfer to a Korean account you nominate if the original method cannot be used.
Exceptions
Statutory cooling-off rights that apply under Korean consumer law are respected where the contracting party qualifies as a consumer. Most clients engage as businesses; commercial engagement letters then govern alongside this policy.
Contact
Refund desk: hello@focus-online.digital · +82 2-567-8800 · 231 Teheran-ro, Gangnam-gu, Seoul 06142.